Store Policy
Customer Care
Returns & Exchanges
Due to the personal and unique nature of our products (blanket + doll sets), returns or exchanges are not offered.
If an incorrect item was received or the product arrived defective, customers must contact us via Email ( michelle.vivabelle@gmail.com ) within 7 days of delivery.
After reviewing the inquiry, clear return or replacement instructions will be provided directly to the customer.
Refunds, if applicable, will be issued only after the item is returned and verified, via the original payment method.
Liability
Michelle Lapinou is not responsible for delays caused by postal services or shipping companies.
We are committed to handling all inquiries promptly and transparently to ensure a pleasant and safe shopping experience.
Privacy & Safety
Privacy & Data Protection
The website does not store credit card details, as all payments are processed via PayPal.
Customer information is stored solely for order processing and is not shared with third parties, unless required by law.
BOUTIQE COLLABORATIONS
Wholesale Inquiries
We currently do not offer wholesale or bulk orders, as Michelle Lapinou is a boutique brand.
For inquiries about special arrangements or collaborations, please contact us directly.
Payment Methods
All payments are processed securely via PayPal.
Customers do not need a PayPal account to pay – credit or debit cards can be used through PayPal.
Customers can pay in the following currencies:
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Israel: ILS (shekel)
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Europe: EUR (euro)
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United Kingdom: GBP (pound)